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My wife and and I were seated in this room with another new client, and after we all finished our paperwork a Massage Life staff member came into the room and went over each of our individual documents- including medical issues, injuries, surgeries, etc.- out loud, all in front of the other clients. While filling out our new client paperwork we were seated in the "whisper room," a dimly lit and tranquil staging area where you can drink a complimentary glass of wine, are given an aromatic neck warmer and can fill out your pre-massage paperwork. Massage Life Center in Keller is a great place, the experience was very peaceful and receptive from the moment my wife and I arrived for our couple's massage. It makes think that ever time I check out there will be some reason why I can’t use my membership credit. I will be canceling my membership due to such a strange policy. I should pay once a month and get a massage once a month. I do not want to waste anymore time on what should be so simple. She said I could talk to the manager today to see if I could ask her not to charge my credit card on the 5th. She charged my card but said I would still get charged on the 5th. Eventhough I was told on the phone I could use my massage credit. I told them that makes no sense, and that I was never told I could only use my massage credit depending on what day it was drafted. Everything went great till I checked out when I was told I had to pay since my automatic deduction to pay for my massage was in the 5th and the day was the 3rd. I went last month, and signed up for the membership. I switched massage places due to following Jay. I do intend to come back in soon and get worked on some more. I can see where that might be beneficial to others, but it didn't really seem to be good for me. John will rub muscles and tendons against the bone in the arms and I think maybe that would be a good thing to not do next time. I have noticed one problem in that my right bicep where it connects to my forearm has tendonitis in it for the first time and this started right after the massage. It seems like there was a couple of days or more before I felt more or less back to normal. I was tired and took a bath that evening.
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I felt really tired the next day, almost as if I have put in a hard day of manual labor. He did spend more time working on my shoulders and my neck and I appreciate that. I think this is valuable to do in a massage especially to somebody who's been around for a while and has managed to work up some knots. I did come close to tensing up a few times and that would be counterproductive. I think overall he did a pretty good job and managed to not knuckle on my knots to the point where I tensed up. I believe the man's name was John that worked on me earlier this month. I think that good feedback can be very constructive. Thank you for asking me to fill out a survey. What a crock of shit, and you should be ashamed of yourselves for not being able to follow the golden rule.
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You guys should really learn how to treat your patrons and remove assholes from working the front desk if you care so much about the business as you seemed to care, or acted like you did, when you called me during the pandemic and asked me not to cancel my membership because I meant so much to you and you would give me a free massage as a token of your appreciation. You mean to tell me after going there for years, and being a loyal customer you can’t be flexible when I am moving and can’t use the credits I have paid for?!?!? There’s no way to use them if I am not in town! Well, fine, take the money, but you better believe that when I do return I will never go to Any of your locationS again, and I will never again refer friends to you (Which, btw, I brought you at least 4 referred visits in business). Was very rudely given a no with absolutely no graciousness. I ask if we can extend that due to this crazy circumstance of a pandemic.
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After cancelling it, the front lady (who was pretty rude and kept talking over me in a louder voice to show me her authority as if we were in a pissing match) tells me that I have 4 credits which have accumulated during the past months during their shutdown and I have to use it by September 10th. It doesn’t make sense for me to keep paying for a membership when I am not going to use it. I go in today and cancel my membership because I am going to go up north to have family help me during Covid.